We’re pleased to announce our integration with SuperOps, enabling MSPs to seamlessly extend their Helpdesk capabilities with Uptime. How the Integration Works With this integration, MSPs using SuperOps can assign tickets directly to Uptime while keeping full ownership within their own platform. All tickets continue to live in SuperOps, ensuring: • Your branding remains fully intact • Customer communication stays within your platform • Reporting and visibility remain under your control Behind...

For many Managed Service Providers (MSPs), outsourcing the Helpdesk is a strategic step toward scaling operations. It promises increased capacity, reduced internal pressure, and improved service coverage. However, one concern consistently rises to the surface when MSPs consider this move: quality. Not all Helpdesk providers are created equal. While many outsourcing solutions focus on lowering costs or increasing ticket throughput, these metrics alone do not define success for an MSP. The...

We’re proud to share that Uptime has been shortlisted for three prestigious honours at the Network Group Awards 2026. This recognition highlights both our commitment as a business and the exceptional contributions of our team. Our Shortlist Nominations This year, Uptime has been recognised in the following categories: Partner of the Year (Sub £20M) Channel Champion of the Year - Bradley Munday Account Manager of the Year - Natalie Deeks Being shortlisted across both company and...