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6 Things You Need to Know About NinjaOne RMM

We’re used to hearing about RMM platforms such as N-central, Datto RMM and Kaseya; however, NinjaRMM by NinjaOne has quickly become a popular platform for Managed Service Providers (MSPs). This has contributed to the platform being rated the number one RMM software for 17 consecutive quarters, but what makes it so popular? At Uptime, we have extended our capabilities to audit NinjaRMM platforms. We’ve gathered some of the key information about the software to help you find the answers you’re looking for.

How NinjaOne RMM Works?

NinjaOne RMM is a robust remote monitoring and management platform designed to allow MSPs to manage any device on any network from wherever they are. All of this without interrupting the end-user. This tool enables you to monitor your managed devices and allows you to create tickets, notify technicians or trigger remediations.

The platform has seen a rapid increase in popularity within the IT industry. A user-friendly interface, powerful capabilities and new innovations have attracted IT professionals and MSPs. As a result, it has gained trust and recognition across businesses of all sizes, contributing to its growing usage rate. Below we highlight a few of the advantages of the platform.

Proactive Issue Detection and Resolution:

NinjaOne RMM proactively monitors the health and performance of your IT infrastructural devices. The software tool offers real-time monitoring, alerting, and reporting capabilities that help the MSP identify potential issues before they escalate. This proactive approach allows you to address potentially critical issues swiftly, reducing the likelihood of downtime and ensuring optimal system performance.

Automation and Time Savings:

The RMM platform automates routine tasks, saving significant time and effort for technical engineers. It automatically handles third party software updates, patch management, and security scans. Also, the ability to launch and schedule scripts is critical to unlocking automation opportunities and increasing efficiency. This frees up the engineers’ time to focus on revenue-earning opportunities, improves productivity and allows for more efficient resource allocation.

User Experience:

The simplicity and consistent platform updates only enhance the user experience for MSPs. New features are added frequently, and existing ones are improved upon with each version releases, making this platform extremely user-friendly, stable, and reliable. Add to this NinjaOne’s fantastic support from their customer service you can see why some MSPs are moving over to the RMM.


In addition to backup, remote access, and endpoint security products, RMMs are expected to integrate with tools like Professional Services Automation (PSA) solutions, documentation software, and more.

While NinjaOne RMM is popular and a fantastic product, like every product, there are some drawbacks. Below we talk about some of them:

Better Suited to SMBs

The platform is less suited to enterprise-level businesses according to the G2 grid, which lists their market share at 60% for small businesses and 38% for medium-sized companies. They can supply their service to large companies; however, their RMM is highly customisable and better suited to SMBs.

Lowest Rated Features

The G2 grid gives excellent insights into RMM platforms as the user determines the scores and rankings. Some of the lowest-rated features for NinjaOne are ticketing (4% below average), Application Deployment (2% above average) and ITIL Policy Compliance (2% above average). According to the user, even some of their lowest-rated features perform above average.


NinjaOne RMM has solidified its position as a top choice for MSPs due to its robust capabilities, proactive monitoring, automation features, and user-friendly interface. The platform’s ability to detect and resolve issues proactively, automate routine tasks, and provide an excellent user experience has garnered trust and recognition across the IT industry. While it may be more suited to SMBs and has room for improvement in certain features, NinjaOne RMM remains a powerful and reliable solution for MSPs.


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