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Outsourcing Helpdesk and Network Operations Center (NOC) services has evolved from a cost-cutting measure into a powerful business strategy. Modern organisations rely on 24/7 uptime, secure networks, and responsive support, but maintaining all this in-house is expensive and resource heavy. Partnering with a trusted outsourcing provider turns IT support from a challenge into a competitive advantage.  Why Businesses Are Turning to Outsourced Helpdesk & NOC Services  Companies a

As we begin 2026, the IT hiring market is undergoing rapid change. For MSP leaders, understanding this transformation is essential not just to fill seats, but to ensure the right skills are in place to deliver high-value services and sustainable growth. Macro hiring data, talent shortages in key technology areas, and the rise of AI are redefining how MSPs attract, retain, and deploy talent. The old “war for talent” is evolving into a more nuanced battle for specialised skills

As 2026 gets underway, the Uptime team will be on the road attending some of the most valuable events in the managed services and IT channel space. Over the next few months, we will be joining industry peers, partners and vendors across the UK and the US to learn, share insights and strengthen relationships. From MSP-focused networking events to hands-on cybersecurity training and large-scale industry conferences, here’s where you can expect to see us in the first part of the

In 2026, managed service providers (MSPs) face a cyber threat landscape more complex and aggressive than ever. Traditional malware continues to evolve, converging with AI-driven attacks, while emerging technologies expand attack surfaces. To stay ahead, MSPs need a forward-looking approach to risk and defence. Here’s what to watch and how to protect your clients.  1. AI-Powered Phishing & Deepfake Attacks    Phishing remains a top entry point for cybercriminals, but generativ

For many Managed Service Providers (MSPs), growth is the goal, but also the biggest risk. Scaling too quickly without the right operational foundation can strain your team, lower service quality, and put client relationships at risk. It’s one of the toughest balancing acts in the MSP world: how to take on new clients and expand your service footprint while still maintaining the same level of responsiveness, reliability, and personal touch that got you there in the first place

New from Uptime:  VIP Contacts are now available for all  Unlimited Helpdesk  clients, giving your most important users faster responses, higher visibility, and dedicated "white-glove" support from our service desk experts. What Are VIP Contacts? VIP Contacts is a new feature in  Uptime's Unlimited Helpdesk , specifically designed for   Managed Service Providers (MSPs) who want to prioritise their most critical users. When a VIP logs a support ticket, they are automatically u

The Managed Service Provider (MSP) space is more competitive than ever. With clients demanding 24/7 coverage, rapid response times, and expertise across multiple technologies, MSPs must keep their teams lean, skilled, and scalable.    Traditional MSP hiring often can’t keep up — it’s slow and expensive. That’s where staff augmentation comes in.    For forward-thinking MSPs, staff augmentation isn’t just a hiring alternative; it’s a strategic advantage that enables faster MSP

Did you know that nearly a quarter of small and medium enterprises (23%) have ended their relationships with Managed Service Providers due to poor customer service? In fact, the average annual churn rate for MSPs sits at around 12%, reflecting just how critical client retention has become in today’s competitive landscape. For any Managed Service Provider, client retention is just as important as acquiring new business. Churn often occurs when customers feel neglected, left

In today’s fast-paced IT support landscape, helpdesks face the dual challenge of meeting high service expectations while keeping...

Growing a managed service provider (MSP) often means taking on new clients, navigating complex environments, and juggling support volumes...

The Uptime Live event is returning on September 25, 2025 , at a brand-new venue, The May Fair Hotel in London. Set to elevate the...

If you're running a Managed Services Provider (MSP) in 2025, chances are you’ve already felt the pinch of the growing tech talent...

Overview of NI Changes: The April 2025 changes to Employers’ National Insurance Contributions (NICs) introduced a dual challenge for...

First things first, in order to grow existing clients, your MSP should be in a position to handle ‘more’. The business and team should be...

The UptimeLIVE event, taking place on September 17, 2024, in London, is set to raise the bar in the Managed Service Providers (MSPs)...

And five ways partnering can help The route to growth is relatively easy to map; the route to profitable growth is much more challenging....

1. Your engineers will remain the bedrock of your business With significant levels of expertise, knowledge of the systems you are...

MSPs have a range of options when it comes to Documentation platforms, Hudu is a leader and we are pleased to now support it across Uptime.

FOR IMMEDIATE RELEASE Contact: Jason Kemsley, Director, Uptime Uptime Solutions and Inbay Brands Become One London, 28th March 2024 –...

Introduction For many businesses, the introduction of Artificial Intelligence (AI) is welcome. It can speed up menial tasks across a...