Frequently Asked Questions

Uptime integrates with Autotask, HaloPSA, ITGlue and many other tools. Please see our full stack here.

Yes. Uptime provides 24/7 white-label Helpdesk support for MSPs. You keep your brand front and centre while Uptime handles the workload.

Uptime works with two models, Unlimited and Ticket Bundle depending on your requirements. Book a call to discuss which option works best for you.

You can integrate Uptime with many established PSA platforms, and we keep expanding that list. Check our integrations page for the latest options. If your PSA is not listed, get in touch and we will review it with you.

Uptime primarily have customers using ITGlue and Hudu. We can support others but would like to discuss first to ensure that this means neither party loses audit-ability in our partnership.

Your white-label helpdesk support is delivered from native English-speaking locations in Florida, London (Gatwick), and Auckland. This follow-the-sun model helps you keep coverage running 24/7, so your MSP stays responsive around the clock.

No, Uptime is a channel only organisation. None of our owners have MSP business' and we don't take customers direct. This has been the same for 16 years and counting.

Uptime holds ISO 27001, ISO 9001, and Cyber Essentials Plus. If you need the latest certification status or supporting evidence, contact our team and we will help you.

Yes. You can review our references page to see what other MSPs say about working with Uptime. If you want more independent feedback, you can also check MSP communities such as Tech Tribe or Reddit and search for Uptime or Uptime Solutions.

Uptime provides three core MSP support services worldwide: 24/7 white-label helpdesk, NOC services, and staff augmentation. Your brand stays front and centre, while our team helps you scale operations, improve coverage, and deliver stronger service.