Frequently Asked Questions

We work with most established PSAs and are adding most continuously, please visit our integrations page at https://www.uptimeglobal.tech/integrations. If your preferred PSA isn't listed, let us know. We're always expanding our integrations to meet MSP needs.

Uptime primarily have customers using ITGlue and Hudu. We can support others but would like to discuss first to ensure that this means neither party loses audit-ability in our partnership.

Our white-label Helpdesk operates exclusively in native English-speaking regions, ensuring top-tier support. Locations include Florida, USA, London (Gatwick), UK, & Auckland, New Zealand. This setup allows true 24/7 coverage through our follow-the-sun model.

No, Uptime is a channel only organisation. None of our owners have MSP business' and we don't take customers direct. This has been the same for 16 years and counting.

Uptime proudly holds certifications such as ISO 27001, ISO 9001, and Cyber Essentials Plus. For the most up-to-date list, feel free to contact our team https://landing.uptimeglobal.tech/contact.

Absolutely! We understand that choosing an outsourcing partner is a significant decision. Visit our dedicated references page at https://www.uptimeglobal.tech/references for testimonials plus for independent opinions, visit platforms like Tech Tribe or Reddit and search Uptime/Uptime Solutions.

Uptime specialises in three core services for MSPs worldwide: 24/7 White-label, Helpdesk, Staff Augmentation, & NOC services. Our Helpdesk operates from Florida USA, London (Gatwick) UK & Auckland New Zealand, while our NOC is based in Colombo, Sri Lanka and Staff Augmentation is available from Sri Lanka & South Africa.