Uptime Now Integrates with SuperOps

We’re pleased to announce our integration with SuperOps, enabling MSPs to seamlessly extend their Helpdesk capabilities with Uptime.

How the Integration Works

With this integration, MSPs using SuperOps can assign tickets directly to Uptime while keeping full ownership within their own platform.

All tickets continue to live in SuperOps, ensuring:

• Your branding remains fully intact  • Customer communication stays within your platform  • Reporting and visibility remain under your control

Behind the scenes, tickets are synchronised between SuperOps and Uptime’s service environment, allowing our Helpdesk team to work them in real time.

What This Means for MSPs

This integration removes a key operational barrier for MSPs using or moving to SuperOps.

You can now:

• Scale your Service Desk without increasing headcount  • Extend Helpdesk coverage as your business grows  • Eliminate manual workarounds and fragmented processes  • Maintain a single source of truth for tickets and reporting

Built for Seamless Collaboration

The integration is designed to ensure both sides always have accurate, up-to-date information. Ticket updates, notes, and time entries are synchronised, so your team and ours stay fully aligned.

Most importantly, your clients continue to experience a consistent, fully branded service while Uptime operates in the background as your Helpdesk partner.

A Step Forward for SuperOps MSPs

For MSPs that were previously limited by the lack of integration, this opens the door to fully leveraging SuperOps alongside Uptime’s Helpdesk capabilities.

If you’re already using SuperOps, or planning a move, this integration makes it easier to scale, standardise, and strengthen your Helpdesk operations.

Get in touch to learn more

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