Reference Process

Working with an outsourcer can be scary sometimes, we understand this and want to put your mind at rest as much as we can before you feel or touch the service.

With this in mind please see some things below to help eleviate your concerns.

Certifications

ISO 27001 and 9001

We maintain and use these certifications across the business as a way of demonstrating that we do what we say and can back it up.

Hear from Customers

We frequently hear from people that want to speak to a live customer, this is a balancing act for us as we want to be careful how much we ask/disturb our partners, just as we would do for you. To help, we grabbed partners each year at our UptimeLive event to tell the camera about their experience with Uptime. These can be found here:

Hear Unbiased

If you want to go one step further, we strongly urge you to search Uptime or Uptime Solutions on Reddit or Tech Tribe. Here you should find numerous posts in regards to people experience working with us.

Here are just a few results some simple searches return

https://www.reddit.com/r/msp/comments/1do3i4p/uk_basedcovered_outsourced_service_desk/

https://www.reddit.com/r/msp/comments/1ix2qxl/uk_msp_24x7_support/