Uptime Now Integrates with Syncro PSA
MSPs running Syncro PSA can now extend their Helpdesk capabilities with Uptime, seamlessly and without leaving their own platform.
Your PSA shouldn't decide whether you can scale your Helpdesk. That's why we keep making Uptime easier to plug into, wherever you already work. Our SuperOps integration launched in May. Syncro PSA is the latest to join the line-up.
How the Integration Works
With this integration, MSPs using Syncro PSA can assign tickets directly to Uptime while keeping full ownership within their own platform.
All tickets continue to live in Syncro PSA, ensuring:
Your branding remains fully intact
Customer communication stays within your platform
Reporting and visibility remain under your control
Behind the scenes, tickets are synchronised between Syncro PSA and Uptime's service environment, allowing our Helpdesk team to work them in real time.
Growing Our Accessibility
This isn't just about adding another platform. It's about meeting MSPs where they already work.
Every PSA we support means more MSPs can access the same white-label Helpdesk service, delivered by the same teams, to the same standard. The barrier to working with Uptime just got a little smaller.
See everything we support here: PSA, RMM & Documentation Tool Integrations | Uptime
What This Means for MSPs
You can now:
Scale your Service Desk without increasing headcount• Extend Helpdesk coverage as your business grows• Eliminate manual workarounds and fragmented processes• Maintain a single source of truth for tickets and reporting
Built for Seamless Collaboration
Ticket updates, notes and time entries are synchronised, so your team and ours stay fully aligned. Most importantly, your clients continue to experience a consistent, fully branded service while Uptime operates in the background as your Helpdesk partner.