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Overview of NI Changes: The April 2025 changes to Employers’ National Insurance Contributions (NICs) introduced a dual challenge for businesses: a higher contribution rate and a significantly lowered earnings threshold. Together, these measures have expanded the portion of employee wages subject to employer NICs, driving up payroll costs across sectors. What changed for the National Insurance in the UK? The Chancellor’s spring budget confirmed an increase in Class 1 Natio

The UptimeLIVE event, taking place on September 17, 2024, in London, is set to raise the bar in the Managed Service Providers (MSPs)...

And five ways partnering can help The route to growth is relatively easy to map; the route to profitable growth is much more challenging. Here are ten lessons I learned when growing my own MSP business. 1.Define the kind of growth you want – and what you need to do to achieve it Just about every MSP I have ever spoken to says they want growth. But what do they mean by this? Do they mean scaling up for volume growth or do they just want to take on a couple of new clients every

1. Your engineers will remain the bedrock of your business With significant levels of expertise, knowledge of the systems you are supporting and the monitoring and automation tools you are using – plus a first-hand relationship with your customers – it would not normally make sense to replace your team. Indeed, your engineers could well end up with more responsibility as they will be managing the process and the additional resources available through your partner. 2. They won

Introduction For many businesses, the introduction of Artificial Intelligence (AI) is welcome. It can speed up menial tasks across a...

We’re used to hearing about RMM platforms such as N-central, Datto RMM and Kaseya; however, NinjaRMM by NinjaOne has quickly become a...

Implementing any Remote Monitoring and Management (RMM) platform is just the beginning; are you maximising its potential? In our...

The IT skills gap continues to be a source of pain for MSPs across the globe as they struggle to fill vacancies for technical engineers...

Conversations around the Great Resignation and talent shortages are usually centred around the organisation – how it manages to recruit,...

Multi-Factor Authentication (MFA) is one of the best ways to secure your and your client’s tenants. But are you using the feature to its...

Recruiting technical engineers proves to be quite a difficult task. These positions require highly skilled people with years of quality...

Mental health in the workplace has been at the front of everyone’s mind since the beginning of the pandemic. While transitioning to...

How to Build Trust with Customers in Different Cultures Trust is one of the most important aspects of a successful business. Research by...

Have you ever stopped to think what would happen if someone stole the keys to your castle and gained access to your entire RMM platform,...

We understand that the Remote Management and Monitoring (RMM) tool for Managed Service Providers (MSP’s) plays an important role in...

When asked what sources of information people rely on when making purchasing decisions, 55% of people said through word-of-mouth....

Just in case you have not experienced this directly yourself – it’s official: demand for tech talent will keep the labour market tight...

Like many MSPs (me included as an MSP partner!) you may be regarding the hype around AI with a certain amount of trepidation. After all, AI has enabled systems to be ‘trained’ to manage routine, repetitive tasks such as infrastructure monitoring and maintenance, network traffic control and even the automatic application of system fixes. On the service desk side, chatbots are now available to manage customer support tickets and engineer scheduling. With these the very same act

Don’t worry; this isn’t a question about your physical attributes. It’s an enquiry as to whether you follow a lean approach in running your managed service business. ‘Lean’ is a concept that has been followed in manufacturing for many years, with its roots as far back as Ford Motors in 1913, but most of its development coming from the Toyota Motor Company in the post-war years. The core idea of Lean is to maximise customer value while minimising waste – a concept that has jus

Earlier this month I attended the Business Technology and Services (BTAS) Conference in Sydney, where Paul Wiefels’[1] ” keynote address ‘Crossing the chasm – again!’ resonated with the audience of (largely) Office Technology Resellers (OTRs), many of whom recognise the declining demand for office and print products and are looking to move into managed IT services to add a services revenue stream alongside their managed print-based revenues. You may be among those OTRs lookin